I wanted to share some important thoughts about our call scripting and why following it matters for both our leads and our ability to serve them well. Think of it like a doctor’s office – they don’t give medical advice over the phone before seeing a patient, because they know they can provide the best…
Read moreI have to ask… have you ever noticed that leads are more committed to decisions (like showing up to appointments) when they make it themselves? The reason why is this: a powerful psychological phenomenon that DIRECTLY impacts your appointment show rates. The key lies inside your time slots. The truth is that when leads can…
Read moreYou are missing an important opportunity, and it lies inside self-scheduled appointments. Tell me, what does your initial contact with self-scheduled leads look like? Are they becoming loyal patients? If not, then you need to apply this strategy ASAP. Here’s why immediate follow-ups are critical to converting leads into long-term patients: 1. Psychology of Commitment…
Read moreI wanted you to be the first to know about our BRAND NEW Lead Handling & Call Scheduling SOP. This new process MAXIMIZES your chances of connecting with prospects and turning them into valued patients. Here’s why this matters: 1. Speed Wins: We’re making first contact within 5 minutes of receiving a lead. This rapid…
Read moreI understand your frustration when patients who clearly need treatment hesitate to move forward with care. Having worked with hundreds of medical practices, I’ve found that the key isn’t just addressing objections – it’s fundamentally shifting how we communicate value to patients. Here’s what I’ve learned works consistently: 1. Lead with Empathy and Understanding –…
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