Turn Self-Scheduled Appointments into Long-Term Patients

You are missing an important opportunity, and it lies inside self-scheduled appointments. Tell me, what does your initial contact with self-scheduled leads look like? Are they becoming loyal patients? If not, then you need to apply this strategy ASAP. Here’s why immediate follow-ups are critical to converting leads into long-term patients: 1. Psychology of Commitment…

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Post Interview Email

Thank you for your interest in the Customer Service Representative position at [Practice Name] and for taking the time to interview with us. After careful consideration, we have decided to move forward with another candidate whose qualifications more closely match our current needs. We appreciate your interest in joining our team and wish you the…

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Comprehensive Candidate Evaluation Framework – Personality Fit & Potential

CANDIDATE EVALUATION MATRIX Core Competency Scoring (1-5 scale): Emotional Intelligence Empathy demonstration: __/5 Self-awareness: __/5 Emotional regulation: __/5 Social awareness: __/5 Relationship management: __/5 Subtotal: __/25 Customer Service Orientation Active listening: __/5 Problem-solving mindset: __/5 Patience level: __/5 Service enthusiasm: __/5 Conflict resolution: __/5 Subtotal: __/25 Professional Qualities Composure under pressure: __/5 Adaptability: __/5 Communication…

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Getting Patients to Say “Yes” to the Care They Need

I understand your frustration when patients who clearly need treatment hesitate to move forward with care. Having worked with hundreds of medical practices, I’ve found that the key isn’t just addressing objections – it’s fundamentally shifting how we communicate value to patients. Here’s what I’ve learned works consistently: 1. Lead with Empathy and Understanding –…

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