CANDIDATE EVALUATION MATRIX
Core Competency Scoring (1-5 scale):
- Emotional Intelligence
- Empathy demonstration: __/5
- Self-awareness: __/5
- Emotional regulation: __/5
- Social awareness: __/5
- Relationship management: __/5 Subtotal: __/25
- Customer Service Orientation
- Active listening: __/5
- Problem-solving mindset: __/5
- Patience level: __/5
- Service enthusiasm: __/5
- Conflict resolution: __/5 Subtotal: __/25
- Professional Qualities
- Composure under pressure: __/5
- Adaptability: __/5
- Communication clarity: __/5
- Initiative shown: __/5
- Team orientation: __/5 Subtotal: __/25
- Growth Potential
- Learning agility: __/5
- Feedback receptivity: __/5
- Self-improvement focus: __/5
- Curiosity level: __/5
- Leadership potential: __/5 Subtotal: __/25
Critical Indicators Assessment:
Red Flags (Note any observed): □ Blame-shifting □ Inflexibility □ Poor listening □ Lack of empathy □ Defensive reactions □ Unprofessional manner
Green Flags (Check all observed): □ Takes ownership □ Shows initiative □ Demonstrates empathy □ Professional presence □ Solution-focused □ Positive attitude
Role-Play Performance Summary:
Scenario 1 (Rushed Patient):
- Initial response:
- Problem-solving approach:
- Patient interaction quality:
- Resolution effectiveness:
Scenario 2 (Multiple Demands):
- Prioritization skills:
- Stress management:
- Communication effectiveness:
- Overall handling:
Scenario 3 (Billing Dispute):
- De-escalation ability:
- Solution creativity:
- Professional demeanor:
- Customer satisfaction focus:
Scenario 4 (Communication Challenge):
- Patience level:
- Adaptation skills:
- Communication clarity:
- Empathy shown:
Overall Evaluation:
Personality Fit Score: __/100 Technical Capability Score: __/100 Growth Potential Score: __/100
Final Recommendation: □ Highly Recommend □ Recommend □ Recommend with Reservations □ Do Not Recommend
Key Strengths: 1. 2. 3.
Areas for Development: 1. 2. 3.
Training Requirements if Hired: 1. 2. 3.
Cultural Fit Notes:
- Team dynamics:
- Values alignment:
- Energy/attitude match:
Final Decision Making Checklist:
- Does this person have the natural traits we can’t train? □ Yes □ No
- Will they elevate our patient experience? □ Yes □ No
- Can we develop their areas of weakness? □ Yes □ No
- Will they positively impact team dynamics? □ Yes □ No
- Do they align with our core values? □ Yes □ No
Overall Notes: [Space for additional observations and gut feelings]
Next Steps: □ Extend offer □ Schedule follow-up interview □ Hold for comparison □ Decline