Behavioral Interview Questions to Find Our Ideal Team Member

Here are carefully crafted questions designed to reveal a candidate’s true personality, emotional intelligence, and service mindset:
Empathy & Emotional Intelligence:
“Tell me about a time when you dealt with someone who was very upset. How did you handle it, and what was the outcome?”
“Describe a situation where you had to deliver difficult news to someone. How did you approach it?”
“Share an experience where you had to see a situation from someone else’s perspective to resolve it.”
Problem-Solving Under Pressure:
“Walk me through a time when you had multiple urgent demands competing for your attention. How did you prioritize?”
“Tell me about a time when you had to calm down an angry customer/patient while still enforcing policy.”
“Describe a situation where you had to think quickly to prevent a problem from escalating.”
Service Mindset:
“Give me an example of when you went above and beyond for someone, even though you didn’t have to.”
“Tell me about a time when you had to say ‘no’ to a request. How did you handle it?”
“Share a situation where you turned a dissatisfied person into a happy one.”
Resilience & Adaptability:
“Describe a time when you received harsh or unfair criticism. How did you respond?”
“Tell me about a situation where you had to adapt to a significant change with little notice.”
“Share an experience where you maintained a positive attitude despite challenging circumstances.”
Red Flag Indicators:
Blaming others in their examples
Unable to provide specific situations
Showing lack of empathy in their stories
Focusing on problems rather than solutions
Displaying rigid thinking
Green Flag Indicators:
Taking ownership in difficult situations
Showing genuine concern for others’ feelings
Demonstrating creative problem-solving
Maintaining composure under pressure
Displaying self-awareness
Follow-up Technique: For each question, use the “STAR-E” method to dig deeper:
Situation: What was the context?
Task: What needed to be done?
Action: What did they specifically do?
Result: What was the outcome?
Emotion: How did they and others feel about it?
Remember: Listen not just to what they say, but how they say it. The energy and emotion they bring to their answers often reveals more than the words themselves.