Comprehensive Candidate Evaluation Framework – Personality Fit & Potential
CANDIDATE EVALUATION MATRIX Core Competency Scoring (1-5 scale): Emotional Intelligence Empathy demonstration: __/5 Self-awareness: __/5 Emotional regulation: __/5 Social awareness: __/5 Relationship management: __/5 Subtotal: __/25 Customer Service Orientation Active listening: __/5 Problem-solving mindset: __/5 Patience level: __/5 Service enthusiasm: __/5 Conflict resolution: __/5 Subtotal: __/25 Professional Qualities Composure under pressure: __/5 Adaptability: __/5 Communication…