Comprehensive Candidate Evaluation Framework – Personality Fit & Potential

HiringLeave a comment

CANDIDATE EVALUATION MATRIX Core Competency Scoring (1-5 scale): Emotional Intelligence Empathy demonstration: __/5 Self-awareness: __/5 Emotional regulation: __/5 Social awareness: __/5 Relationship management: __/5 Subtotal: __/25 Customer Service Orientation Active listening: __/5 Problem-solving mindset: __/5 Patience level: __/5 Service enthusiasm: __/5 Conflict resolution: __/5 Subtotal: __/25 Professional Qualities Composure under pressure: __/5 Adaptability: __/5 Communication…

Getting Patients to Say “Yes” to the Care They Need

Lead HandlingLeave a comment

I understand your frustration when patients who clearly need treatment hesitate to move forward with care. Having worked with hundreds of medical practices, I’ve found that the key isn’t just addressing objections – it’s fundamentally shifting how we communicate value to patients. Here’s what I’ve learned works consistently: 1. Lead with Empathy and Understanding –…